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Lam Luong is a Senior Technical Analyst at Nodus Technologies, specializing in customer support management and software troubleshooting for Microsoft Dynamics GP, D365 CE, and Business Central. Lam possesses extensive experience in project management, implementing applications, and conducting training webinars. Previous roles include Service Desk Analyst at Taco Bell, where technical assistance and problem resolution in various systems were provided, and IT Technician at Integration Technologies, focusing on PC setup and help desk support. Additionally, Lam worked as an Operations Monitoring Center Analyst and Scrum Master at Glidewell Dental, emphasizing problem-solving, documentation, and team dynamics. Lam holds a Bachelor's degree in Computer Information Systems from California State Polytechnic University-Pomona.
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