Sonia S.

Sonia S. is an experienced Trainer at Noise, where responsibilities include training agents in Customer Service, monitoring call quality, drafting Standard Operating Procedures, conducting backend data analysis, and organizing product knowledge campaigns. Previously, Sonia worked as a Dyson Expert at Dyson, showcasing a strong passion for Dyson technology and maintaining up-to-date product knowledge. Earlier professional experience includes an internship in Human Resources at Country Inn & Suites by Radisson, where Sonia gained valuable skills in recruitment and employee engagement strategies. Sonia's educational background includes a Master of Business Administration from the Indian School of Business, a PGDM in Management, and a Master's in Human Resource Management, alongside a Bachelor of Business Management.