Drielli Miranda is a Business Analyst and Scrum Master with over 13 years of experience in IT Service Management, primarily in customer-facing roles. Currently, Drielli works at Nokia as a Business Analyst/Data Analyst, while previously holding positions at IBM and CI&T, where they led teams in Agile frameworks and managed diverse projects focused on enhancing service delivery and customer satisfaction. Drielli earned a Bachelor's degree in Information Technology from Faculdade NetWork.
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