Edson Santos is an experienced telecommunications professional with a robust background in customer support engineering. Since March 2014, Edson has served as a Lead Customer Support Engineer at both Coriant GmbH & Co. KG and Coriant, Inc., specializing in technical support for transmission equipment, including DWDM and SDH systems. Additionally, Edson holds the position of Staff Customer Support Engineer at Nokia and has previously worked with Tellabs and Infinera in similar roles. Prior experience includes a decade at Claro and a significant period at TELECOMUNICAÇÕES DE SÃO PAULO SA, where responsibilities encompassed operation and maintenance of various transmission networks. Edson's educational background includes a degree in Electrical Engineering with a focus on Telecommunications from Politecnica de Jundiai and a technician qualification in Electronics from Colegio Divino Salvador.
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