Joy Kenville currently serves as the Director of Order Management at Nokia since March 2025. With extensive experience in customer service and order management, Joy previously held positions such as Customer Service Manager at CSC Labs and Customer Service Representative at HomeGuard, Inc., where significant improvements in efficiency and customer satisfaction were achieved. Joy advanced to Manager of Customer Service and Operations at Fujitsu Media Devices, contributing to increased customer satisfaction rates and reducing order entry times significantly. Joy's role at Infinera as Senior Manager and later Director of Order Management involved overseeing global order management teams, leading automation projects, and enhancing operational efficiency. Joy holds a degree in International Business from San Jose City College.
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