Keerthana C

Keerthana C has extensive experience in incident management and network operations, having worked at Ernst and Young GDS as a Monitoring & Incident Management professional from November 2015 to March 2018, where monitoring of networking devices, servers, and critical applications was conducted to ensure timely resolution of outages and achieve 100% SLA. Following this role, Keerthana served as an RPA - Incident Management Specialist at Ernst and Young from April 2018 to September 2023, providing expertise in Robotic Process Automation tools and managing incidents through ServiceNow. Currently, Keerthana holds the position of IT Critical Incident and Problem Manager at Nokia since September 2023. Educational qualifications include a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Park College of Engineering and Technology, with a CGPA of 6.9.