Monica L.

Monica L. is a seasoned professional with extensive experience in business consulting and quality management, having worked with notable companies such as Nokia and Descartes Systems Group. As a Business English Consultant, Monica L. developed and implemented workshops while managing customer relations. At Descartes Systems Group, responsibilities included overseeing translation processes and training in HTML. At Nokia, roles spanned from Program Assistant and Quality Manager to Competence Transfer Engineer, where Monica L. was involved in internal audits, training initiatives, and continuous process improvement. Further experience includes facilitating quality programs and leading knowledge-sharing sessions, demonstrating a strong commitment to operational excellence. Monica L. holds a Bachelor's degree in Mathematics and Business Administration from the University of Waterloo and additional qualifications in senior management from The Open University Business School.