Muhammad Umer Khan is a seasoned professional currently serving as the Director of Service Operations - SAFE at Infinera, where they lead global Agile projects aimed at enhancing operational efficiency and digital transformation. With previous roles including Program Director at Coriant and Tellabs, they have successfully managed large-scale programs, emphasizing process optimization and strategic initiatives that foster business growth. Umer holds an EMBA from Warwick Business School and a Bachelor's in Information Technology, complemented by a recent certification in Negotiations Mastery from Harvard Business School Online. Their expertise spans contract negotiation, service delivery excellence, and data analytics, positioning them as a key contributor to enhancing customer-centric solutions in the telecommunications sector.
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