Pepe Albert is a software engineer specializing in contact center solutions at Nokia. They have previously held positions as a solution architect and software engineer, with significant experience on the Genesys platform and in Interactive Voice Response (IVR) systems. Pepe's earlier role as a support engineer at Alcatel-Lucent TECSS involved troubleshooting and supporting IVR systems, as well as coordinating server installations. Pepe earned a degree in Technical Engineering in Computer Systems from Universidad de Murcia in 2012.
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