Ralf Baumann is currently the Director of Customer Care & Security Europe at Nokia, where they oversee care and maintenance business for East and West Europe customers in IP and Optical Networks. Previously, Baumann held roles including Maintenance Service Manager and Care Services Director at Nokia, as well as Technical Support Manager and Maintenance Service Manager at Alcatel-Lucent, leading international teams and managing support for various telecommunications solutions. Ralf earned a Dipl.-Ing. (FH) degree in Telecommunication Techniques from Fachhochschule Esslingen - Hochschule für Technik between 1990 and 1995.
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