Vitor Antunes

Vitor Antunes possesses extensive experience at Nokia, having held multiple leadership roles from September 2015 to June 2019. As Europe Care Leader, Vitor was accountable for the market's end-to-end Care portfolio performance, executing responsibilities that included managing escalations and responding to emergencies. In the role of Europe Care Manager, Vitor functioned as the primary escalation contact for customers, supported global initiatives, and oversaw operational management and digital transformation efforts. At the beginning of Vitor's career at Nokia, the role of Care Team Coordinator involved KPI tracking and analysis, facilitating meetings, managing resource allocation, and providing support for internal and customer tools. Additionally, Vitor worked as a Técnico de Telecomunicações, further bolstering technical expertise in telecommunications.