MS

Marcela S.

Supervisor de Customer Experience at Nomad

Marcela S.'s work experience begins in 2019 when they worked at UNESP/Centro Paula Souza as a Mediadora em Curso de Formação em Educação Ambiental. Marcela'sresponsibilities in this role included the production of educational materials, tutoring in both online and in-person classes, and evaluating activities.

In 2019, Marcela S. also started working at LiveHere as an Assistente de Customer Success. Marcela later advanced to the position of Analista de Customer Success. Marcela'stime at LiveHere ended in 2021.

Currently, Marcela S. is working at Nomad as an Analista de Experiência do Cliente, and they have recently been promoted to the role of Supervisor de Customer Experience. The exact end dates for their roles at Nomad are not provided.

Marcela S. completed their education at Universidade Estadual Paulista Júlio de Mesquita Filho. Marcela obtained a Bachelor's degree in Ciências Sociais com ênfase em Sociologia in 2017. Prior to that, they also completed a Licenciatura in Ciências Sociais from the same university, which they pursued from 2012 to 2016.

In addition to their formal education, Marcela S. has obtained several certifications. Marcela completed a course on Produtividade e Gestão do Tempo from Escola Conquer in January 2022. In June 2021, they received a certification on Fundamentos da Experiência do Cliente from Track.co. Marcela S. also obtained a certification in Inteligência Emocional from Escola Conquer in May 2021.

Links


Timeline

  • Supervisor de Customer Experience

    June, 2022 - present

  • Analista de Experiência do Cliente

    July, 2021