Mary J.

Mary J. has extensive experience in customer experience and operations, currently serving as CX Operations Lead at Noom since February 2025. Previously, Mary held various roles at Modern Health, including Care Operations Associate and Care Operations Team Lead, where responsibilities involved managing complex care experiences and ensuring timely resolutions for user escalations. Additionally, Mary worked as Customer Operations Lead for Tooling and Metrics at Spring Health and had a brief tenure at Google focusing on candidate experience operations. Other notable positions include Category Manager for Home at Walmart eCommerce and Technical Recruiting for Product & Data Science at Uber. Mary holds a Bachelor of Science degree in Neurobiology, Physiology & Behavior Studies, with double minors in Psychology and Global International Studies from the University of California, Davis.