Islam Osama is a Senior Team Lead in Customer Experience, Workforce Management, and MIS at Noon, where they currently oversee operations. With a background as a Workforce Analyst for UAE projects at Raya Contact Center and a Workforce Management Specialist at Attijariwafa Bank, Islam has cultivated expertise in strategic planning, forecasting, and business analysis. They hold a Bachelor's degree in Accounting and Finance from Ain Shams University and have prior experience as a Reservations Agent at Grand Tours and a Trainee at Alexandria Bank.
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