Michael Rafik

Michael Rafik is a Senior Quality Analyst and Quality Team Leader at noon E-Commerce, where they oversee QA operations and specialize in call monitoring, performance analysis, and process improvement. With extensive experience in customer service roles at companies such as beIN MEDIA GROUP, Xerox, and Vodafone, they focus on transforming quality data into actionable insights to enhance customer experience and reduce operational errors. Michael is currently pursuing a Bachelor's degree in Mechanical Engineering from Shoubra Faculty of Engineering.