Diego Rojo Miranda is a Senior Information Technology Manager at Nordea, where they oversee application lifecycle management and performance management for the contact centre platform based on Genesys software. With over 18 years of experience across the telecommunications, education, and banking sectors, Diego has excelled in IT service management and operations. They hold multiple certifications including ITIL® v3 Foundation and SAFe® 4 Advanced Scrum Master, and are dedicated to delivering leadership and fostering collaboration among business and IT stakeholders. Diego has also held various roles in education and technology, contributing to their comprehensive expertise in the field.
This person is not in the org chart
This person is not in any teams
This person is not in any offices