Sheetal Nikam

Head - Customer Feedback & Optimisation

Sheetal Nikam is an experienced professional with a strong background in digital banking and quality assurance. Currently serving as the Head of Customer Channel Engagement at Nordea since October 2017, Sheetal is responsible for transforming customer feedback into actionable insights within digital applications. Previously, Sheetal held various leadership roles at Nordea, including overseeing release operations and quality assurance for digital web solutions. Prior experience includes notable positions at Tata Consultancy Services and JPMorgan Chase, focusing on performance engineering, test management, and SOA automation, among other responsibilities. Sheetal holds a Bachelor of Engineering in Electronics and Telecommunication from the University of Mumbai.

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