Tommy Leoni is the Head of Contact Center IT at Nordea, bringing over 8 years of experience in senior management roles focused on customer-centric IT development, agile transformation, and digitalization. They previously held leadership positions in various organizations, including Codan Forsikring, where they pioneered robotics process automation. With a strong background in business development and IT leadership, Tommy has successfully led strategic projects across multiple sectors, including implementation of process automation and digital solutions. They hold a Graduate Diploma in Business Administration from Copenhagen Business School and have completed military service in the Royal Danish Navy.
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