Torben Troest

Torben Troest is currently the Head of Incident Management at Nordea IT, where they lead incident management practices and crisis handling. They hold a Diploma in Communication & Management from CPHBusiness and multiple ITIL certifications. Torben has previously served as a Senior Problem Manager at Carlsberg IT A/S and has held various incident management positions at Nordea, demonstrating a strong background in service management and people management. Their experience also includes roles at Unibank and Nordic Processor/IBM, further establishing their expertise in major incident communication and outsourcing.