Eric Dickson is an accomplished IT professional with extensive experience in customer support and technical troubleshooting across various organizations. Currently serving as a Service Desk Technician at Nordstrom since September 2021, Eric specializes in delivering exceptional customer experiences while managing a diverse range of responsibilities, including in-store support and backend monitoring. Previous roles include IT Support Analyst at Qualcomm, IT Support Specialist at Illumina, Sr. IT Support Specialist at ServiceNow, and IT Support Analyst III at Daymon. Eric's diverse expertise encompasses hardware and software solutions, remote and desk-side support, and proficiency in systems administration, including Active Directory and macOS management. Eric holds a Bachelor's Degree in Music from California State University-Northridge.
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