Julia Smith is a Program Manager for Sales & Customer Support at REI, where they currently oversee program management. They previously held various roles at Nordstrom from 2004 to 2019, including Project Manager and Customer Financial Services Supervisor, where they specialized in risk mitigation and chargeback responses. With over 10 years of experience in Customer Care, Julia has a strong background in relationship building and process implementation. They graduated from Thomas Jefferson High School in 2005.
Location
Cedar Rapids, United States
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