Em Shank

Em Shank is an Operations Director with over a decade of experience in guiding organizations through transformative change. They began their career in digital marketing and have since developed a broad skill set, including managing teams, creating scalable systems, and leading strategic initiatives that drive profitability. Em has served in various roles, including Business Operations Analyst and Operations Manager, where they focused on data-driven decision-making and operational improvements. Currently, Em is the Customer Success Operations Director at Norstella, contributing to the success and efficiency of customer success operations.