Robert Edwards is an experienced professional in customer experience and service quality management, currently serving as the Customer Experience & Service Quality Manager at Northern since October 2023. Previously, Robert held the position of Principal Consultant at The Service Designers Ltd. and was a Customer Experience Manager at CityFibre, where strategic improvements were made to enhance customer interactions. With a strong background in management roles, Robert has successfully driven customer satisfaction and operational efficiency at companies such as Purity Clean, Interserve, RATP Dev, Serco, and Arriva Rail North. Robert’s extensive experience spans over a decade, focusing on service design principles and customer-centric strategies to benefit businesses of all sizes.
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