David Edwards is an experienced operations manager with over 10 years in telecommunications and technical services. Currently, they serve as the Field Operations Manager at Northwestel, overseeing 17 technicians while driving operational excellence in a unionized environment. David's expertise includes team management, process improvement, and customer service escalation, demonstrated by significant achievements in cost savings and customer satisfaction initiatives. Their background as a former Service Technician, along with formal education in Business Analysis and Network Administration, provides a unique perspective on both operational challenges and strategic solutions. A multiple Merit Award winner, David is committed to fostering safe work environments and continuous improvement.
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