Sam Hurst is a proven leader in Call Center Management and Workforce Management, with over 20 years of experience in the inbound and outbound call center industry. Sam previously served as Supervisor at APAC Customer Services, where they coached and developed teams to meet sales and quality goals. They held senior management positions at Asurion, overseeing scheduling for thousands of experts across multiple geographic locations and leading workforce optimization initiatives. Additionally, Sam has held roles at Hinduja Global Solutions, managing teams of Real Time Analysts and developing efficient processes to balance service and cost. Sam's educational background includes studies at Northeast Iowa Community College.
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