Joana Miranda is a Senior Project and Operations Manager at NOS SGPS, with a career spanning several roles aimed at enhancing efficiency and client satisfaction in both telemarketing and retail sectors. Since October 2018, Joana has overseen projects across Inbound and Outbound channels, ensuring performance and service levels. Previous positions include serving as Senior Project Manager and Digital Project Manager in retail, where Joana led teams and implemented digital projects to improve customer experiences. Joana co-founded Young Audax Generation, promoting entrepreneurship among ISCTE-IUL students, and has a strong foundation in management education, holding a Master's degree from Nova School of Business and Economics and an undergraduate degree from ISCTE - Instituto Universitário de Lisboa.
This person is not in the org chart
This person is not in any teams
This person is not in any offices