Paulo Vale

Paulo Vale serves as the IT Support Manager at NOS SGPS since January 2014, overseeing teams focused on IT service management, platform support, monitoring, and automation solutions. Prior experience includes managerial roles in IT operations and service desk functions at Optimus - Comunicações S.A. from January 2008 to December 2013, and Mainroad from January 2006 to December 2007. Paulo's career began as an IT Operator at Optimus and progressed through various leadership positions, including IT Senior Consultant at Oniway and a Team Leader role at VisionWay. Throughout this extensive experience, Paulo has developed expertise in incident management, performance management, CMDB implementation, and 24x7 IT operations.