Pedro Vicente has extensive experience in network operations and incident management, currently serving in the Network Operations Center (NOC) at NOS SGPS since January 2015. Pedro's responsibilities include high priority fault handling, incident reporting, and performance analysis across various technologies such as radio base stations and microwave systems. Previous roles at Nokia involved alarm monitoring and leadership in NOC team supervision for major projects, emphasizing KPI-oriented operations and remote support. Additional experience includes technical support at Brother International Corporation and a strong educational background with degrees in informatics and hardware technology, including Cisco certification.
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