NOS
Yvonne Kaps is a seasoned professional with extensive experience in operational transformation and logistics management within the telecommunications sector. Currently serving as the Director of Operational Transformation at NOS SGPS since October 2021, Yvonne leads initiatives to create an AI-driven and agile operating model while managing multidisciplinary teams to achieve substantial efficiency gains. Previous roles include Service Transformation Director at NOS SGPS, where Yvonne implemented a successful service model that significantly improved customer satisfaction, and General Director at WOO, where Yvonne launched Portugal's first 100% digital telecom operator. Throughout a career spanning over two decades, Yvonne has also held key positions at Optimus - Comunicações S.A., focusing on commercial development, customer relationship management, and operational integrations during mergers. Yvonne's educational background includes studies at IMD and a degree from Universidade Católica Portuguesa.
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NOS
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NOS, SGPS SA is a Portuguese media holding company whose main assets include a satellite, cable operator, and ISP, a mobile phone operator, a movie distributor and a virtual carrier of mobile phone services.