Malisa Saksua

Malisa Saksua has extensive experience in customer support and operations, currently serving as a Support Escalation Specialist at Notarize since March 2021, where responsibilities include managing technical issue escalation and documenting workflows. Prior roles at Notarize included Customer Support Associate II and I, achieving high performance metrics. Malisa's earlier experience at ezCater as a Senior Relish Support Associate involved creating SOPs and acting as a key contact for third-party partners. With a background in catering management and various customer service roles, Malisa has consistently demonstrated problem-solving skills and effective communication. Educational credentials include a Bachelor of Science in Psychology and Criminal Justice from Northeastern University.