Michaela S.

Michaela S. has extensive experience in customer support and training, with a career spanning from April 2016 to the present in various roles at Notarize and Amazon. Currently serving as the Customer Support Training Manager at Notarize, Michaela also held positions such as Skill Development Program Manager, Onboarding and QA Team Lead, and Real Estate Quality Control Specialist. Key responsibilities have included mortgage document preparation, proactive problem-solving, and ensuring high-quality client experiences through effective communication. Michaela has consistently maintained a focus on organizational skills, attention to detail, and the development of training programs while achieving the highest percentage of positive customer feedback in previous roles.