Novacroft is an award-winning smart technology, software solution and customer support team. 

Novacroft works side-by-side with clients including Transport for London (TfL) and The Royal British Legion (TRBL) to get to the root of challenges, protect them from risk, simplify complex processes, help them get more for less and deliver excellent customer service.

Novacroft provides an end-to-end service including online consumer application processing, programme and system development and management, smartcard production and personalisation and customer support via its own 200+ seat contact centre. 

Partnerships between Novacroft and public and private sector clients make application processes easier, cheaper and leaner, improve organisational efficiency and service quality, recognise and build customer loyalty and achieve clients' objectives. 

Novacroft's mission is to make a meaningful difference to society by making it simpler and faster for more people to take advantage of the services being introduced by central and local government. Specifically, this includes helping charities remove waste processes and direct more funds to the cause they are fighting for, as well as helping transport organisations make travel easier and cheaper for passengers.

At the heart of Novacroft’s ethos is its team. Novacroft recruits, retains and rewards the best. An agile team with a mindset for growth, Novacroft takes pride in offering team members opportunities to grow and shape its future. Novacroft places wellbeing (and a good portion of fun) as central to team and business excellence.

Founded in 1998 by Debra Charles, CEO, the Novacroft team is proudly celebrating twenty years of making a difference in 2018.

#LoveNovacroft #GrowWithNovacroft #Novacroft20

Novacroft

Dr Debra Charles

This department provides assistance and troubleshooting for software applications to ensure optimal performance and user satisfaction.

Application Support

This department oversees commercial strategies and ensures regulatory compliance across the organization.

Commercial and Compliance

This department manages client inquiries and provides assistance to ensure customer satisfaction.

Customer Support

This department focuses on enhancing employee skills and driving team performance through structured development programs.

Novacroft

Org chart

Teams

Application Support

Commercial and Compliance

Customer Support

Performance Development

Offices

Novacroft

Org chart

Teams

Application Support

Commercial and Compliance

Customer Support

Performance Development

Offices

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