David Griffiths

David Griffiths is an experienced operations manager and trainer with a strong background in customer experience and training development. Currently serving as Operations Manager and Operational Trainer at Novuna since February 2022, David previously held various positions at Hitachi Capital (UK) PLC from March 2017 to February 2022, including Operational Trainer and Training and Development Specialist, where responsibilities included the induction and training of new Customer Experience advisors and managing performance coaching within a regulated environment. Prior to this, David was the Owner and Director of JayDee Media, producing high-quality video content for diverse clients, and spent over 13 years at HSBC in various roles, including Team Manager and Senior Service Quality Officer, where significant focus was on complaint handling and ensuring adherence to customer fairness principles. David holds a Bachelor of Arts in English Literature from Lancaster University.