Novuna
Tom Miller is a seasoned professional in voice engineering with extensive experience across multiple organizations. Currently serving as a Senior Voice Engineer at Novuna since July 2022, Tom Miller focuses on the Webex Contact Center platform, develops routing strategies, and enhances customer interactions through API integrations and digital channels. Previously, at Koris365, Tom Miller delivered diverse projects, ensuring hardware and licensing needs were met while also providing training for seamless transitions. From September 2010 to December 2019, Tom Miller held various roles at Wolseley, including Network Analyst and VoIP Analyst, where responsibilities included supporting the data and voice networks and addressing major incidents. Early career experience at AQA involved logging and addressing user support calls. Tom Miller holds educational qualifications from Loughborough University and Woodhouse Grove.
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Novuna
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Novuna is one of the UK’s leading financial services companies. We create extraordinary solutions and outstanding customer experiences that our customers love, powering the aspirations of millions of consumers and businesses every day. From our 24/7 fast, flexible retail point of sale finance and award-winning personal loans to our industry leading support to help decarbonise and futureproof fleets, and award-winning asset finance and business cash flow solutions, we embrace new ways of working to unlock the potential of our customers and our colleagues. Novuna is the trading style for Mitsubishi HC Capital UK PLC. Novuna builds on four decades as one of the UK's most successful and trusted financial services providers. Novuna means New Together, which captures the essence of our business - our ability to anticipate and support customers through rapid change. Whatever you’re planning, Novuna has the right solutions to help achieve your ambitions sooner.