Tom Miller

Tom Miller is a seasoned professional in voice engineering with extensive experience across multiple organizations. Currently serving as a Senior Voice Engineer at Novuna since July 2022, Tom Miller focuses on the Webex Contact Center platform, develops routing strategies, and enhances customer interactions through API integrations and digital channels. Previously, at Koris365, Tom Miller delivered diverse projects, ensuring hardware and licensing needs were met while also providing training for seamless transitions. From September 2010 to December 2019, Tom Miller held various roles at Wolseley, including Network Analyst and VoIP Analyst, where responsibilities included supporting the data and voice networks and addressing major incidents. Early career experience at AQA involved logging and addressing user support calls. Tom Miller holds educational qualifications from Loughborough University and Woodhouse Grove.