Liam Redpath is currently a Problem and Process Improvement Manager at NOW, where they lead customer remediation initiatives and drive process improvements using data-driven insights. Previously, Liam served as a Service Insights Analyst at NOW and held various roles at Sky, including Senior Planner and Customer Service Representative. Since 2008, Liam has also been a referee for the Scottish Football Association. Liam is known for a proactive leadership style, focusing on enhancing business efficiency while fostering collaborative relationships across teams.
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