Eric Bolly

Eric Bolly currently serves as the Head of Operational Process Management Department at NRB since May 2021, overseeing ITIL processes and ensuring alignment with various standards and certifications. Prior to this role, Eric worked as a Senior Consultant - ITIL Specialist at Mielabelo Consulting and simultaneously as a Senior IT Governance Consultant for Administration communale de Jette, where responsibilities included managing a Service Desk team and optimizing incident management processes. Experience also includes a position as a Senior Business Analyst at VOO, focusing on process design and documentation. Earlier career roles include ICT Manager at several companies, where Eric implemented significant IT systems improvements and managed multiple teams providing user support. Eric holds a Graduat degree in Analyste programmeur from HEPL and completed a BPMN Bootcamp in 2020.