Alan Powell

Alan Powell is a Senior Service Delivery Manager at Nscale, where they focus on building stability and clarity in complex service environments. With over a decade of experience in B2B and B2C SaaS solutions, Alan has held leadership roles at notable companies including BT Conferencing and Altitude Angel, where they drove strategies to improve customer success and service delivery. Throughout their career, Alan has specialized in outcome-led programs, ensuring alignment between customer expectations and technical execution while consistently exceeding revenue growth and retention targets. Alan's work includes managing key customer relationships and facilitating cross-functional coordination to deliver measurable business value.