Aurélio Lopes is a senior executive with extensive experience in customer service, operations management, and continuous improvement over a career spanning more than 17 years. They have managed large teams and have been recognized for developing operational strategies and achieving excellence in performance indicators across various customer service channels. Currently, Aurélio serves as the Head of Operations and Projects at nstech and has held significant leadership roles at companies such as McKinsey & Company and Mobi7, where they focused on enhancing operational efficiency and customer satisfaction. Aurélio holds a degree in Business Administration from Centro Universitário Carioca and an MBA in Quality Management and Engineering from Escola Politécnica da USP.
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