Jake Kumar is the Service Desk Manager at Ntiva, Inc., where they leverage their extensive experience in technical service delivery. Previously, Jake held positions such as Sr. Service Operations Specialist at JLT Group and Sr. Desktop Support Technician with Project Management at kCura, managing IT operations and supporting various technologies. Known for their collaborative approach, Jake focuses on continual service improvement and effective team leadership while ensuring high-quality support across multiple regions. Currently, they are pursuing a degree at Loyola University Chicago, consistently achieving Dean's List recognition.
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