Alay Shah is a Telecom Engineering Specialist Advisor at NTT DATA and has held various technical roles in the telecommunications industry. They served as a Technical Lead at Cognizant, focusing on NICE CXone and ScheduleOnce, after working as a Technical Support Engineer at NICE Ltd. Prior to that, Alay worked as a Senior System Engineer at Tech Mahindra and an Electrical & Electronics Engineer at Prasad Pneucon Solution Pvt. Ltd. They earned a Bachelor of Engineering in Electronics and Communications from Ahmedabad Institute of Technology and a Diploma in the same field from R.H. Patel Institute of Technology.
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