Brien Pierson

Brien Pierson is a Senior Director, Assistant Vice President, Developer, and Technical Architect at NTT Data Corporation, bringing 20 years of experience in Project Management, Pre-Sales, Software Product Development, and ITIL Process Administration. They specialize in help desk processes and customer service, contributing to significant improvements in productivity and satisfaction for various clients. Previously, Brien has served as a Technical Architect and Lead Developer at companies such as Toyota, HEB, and State Farm, focusing on system design and integration based on ITIL standards. They hold a Master's degree in Education from Canisius College and a Bachelor's degree in Psychology and Mathematics from St. Thomas University.