Gerald D. is currently a Head of Managed and Support Services at NTT Ltd., where they lead the delivery of managed and support services. With over 27 years of IT expertise, Gerald previously served as a Senior Managed Services Manager at NTT Ltd. and focuses on service delivery management, cybersecurity, and operational excellence. Their commitment to achieving SLA targets and fostering trusted partnerships underscores their leadership in IT service management. Gerald holds certifications in Lean Six Sigma and Fortinet NSE, highlighting a dedication to continuous improvement in the secure delivery of IT services.
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