Keith Nix

Keith Nix is an experienced Service Management professional with a strong background in incident management and process improvement. Currently serving as Service Management Lead at NTT DATA since April 2019, Keith previously held the position of Service Management Manager at Unisys, where responsibilities included managing Service Management processes and developing policies. Prior roles include Service Manager at NTT DATA Services, where Keith ensured customer environment stability and implemented best practices to reduce case activity. Additional experience includes IT Project Coordinator and Account Manager at SPEED FC, and various service desk roles at Perot Systems Corporation and ACS. Keith Nix holds an Associate of Applied Science degree in Information Technology from ITT Technical Institute.