Luis Da Silva is currently the Director of Escalation and Enablement at NTT DATA, where they optimize service delivery and lead initiatives focused on enhancing client centricity and operationalizing AI solutions. With 24 years of extensive experience in ICT operations across various industries, including emergency services and finance, they have held significant roles such as ICT Manager at Europ Assistance South Africa and Business Support Manager at Standard Bank. Luis earned a Diploma in Software Support and has held various certifications in multiple ICT disciplines. Their early career included a role as a Fire-Fighter with Benoni Fire and Emergency Services.
This person is not in the org chart
This person is not in any teams
This person is not in any offices