Brian Pia is an accomplished Principal Transformation Consultant and Lead Conversational Designer at NTT Ltd., where responsibilities include driving AI, NLP, and digital transformation initiatives for a major global innovation company. Prior to this role, Brian founded and managed Digital Transformation Advisory Firms, including Think Tank Partners and Voice Insights, focusing on customer-centric strategies and multi-channel customer experience solutions. Previously, as a Principal Business Consultant at Nuance Communications, Brian delivered customer experience solutions for enterprise clients across diverse industries. Brian holds a Master of Business Administration in Finance from Fairleigh Dickinson University.
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