Darrell Beard

Darrell Beard is a Senior Manager in the Professional Services Cloud Division at NTT New Zealand, where they oversee a team focused on cloud migrations and modern workplace solutions. With over 20 years of experience in CX technologies, Darrell has worked with major vendors such as Avaya, Genesys, and NICE, and has held leadership roles across various companies, including Manager of Solutions & Innovation at Black Box. Their career began at Response Communications, where they progressed from an apprentice to a senior technical lead. Darrell's expertise spans multiple areas in IT, and they are passionate about enhancing customer and employee experiences through innovative technologies.