Ellen Thompson

Ellen Thompson has extensive experience in the telecommunications and contact center industries, currently serving as a CX Senior Transformation Consultant at NTT Ltd. since July 2019, where responsibilities include producing business requirements and design documents for contact center technologies. Prior experience spans roles including Business Consultant at Commonwealth Bank and Senior Business Analyst at Dimension Data, with a strong focus on contact center solutions and upgrades. Ellen's earlier positions include Senior Technical Consultant at Gen-i, where significant work involved major financial sector companies, and Senior Voice Systems Engineer at Virgin Mobile Australia, handling system installations and administration. Additional experience includes roles in telephony engineering, voice communications administration, and administrative support across various companies dating back to 1993. Ellen holds a secondary education from Balmain High School, completed in 1991.