Gerald D. is currently a Head of Managed and Support Services at NTT Ltd., where they lead efforts to deliver exceptional managed services. With over 27 years of IT experience, they have previously served as a Senior Managed Services Manager at NTT Ltd. and focus on operational excellence, achieving SLA targets, and fostering partnerships with clients. Gerald specializes in account delivery management and holds certifications in Lean Six Sigma and Fortinet NSE, enhancing their expertise in cybersecurity and IT service delivery management.
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