John Stevenson

John Stevenson is an accomplished manager with extensive experience in service assurance and customer operations at NTT Communications Australia since October 2011. In the role of Manager, Service Assurance, John focuses on process improvement to enhance customer experience, performs deep service level analysis, and oversees change and configuration management processes. Previous positions include Manager, Customer Operations, where John managed a 24x7 service desk, coached staff, and fostered vendor relationships, as well as Service Delivery Manager, responsible for customer project delivery and satisfaction. Prior experience at ABB Enterprise Software encompassed roles such as Service Delivery Coordinator and Onsite Systems Engineer. John holds a Professional Certificate in Data Science and Machine Learning from the Massachusetts Institute of Technology and a Diploma in Information Technology from TAFE NSW.