Lukáš Šátek is currently the NOC Delivery Assurance Manager at NTT Ltd., where they manage a team of L1 Network engineers and oversee client escalations and SLA adherence. Prior to this role, Lukáš served as an Operations Manager at Expedia Group in 2018, and as a Service Delivery Major Incident/Problem Manager at Dimension Data Czech Republic from 2019 to 2020. Before that, they held positions at BlueLink International CZ and Expedia, Inc., developing expertise in customer operations, incident management, and service delivery.
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